When will I receive my order?

PHILE offers two domestic shipping options depending on when you wish to receive your
order. All orders are processed by PHILE within 48 hours under normal circumstances.
Standard delivery is complimentary for orders over AUD150 delivered within Australia.
Standard delivery – Up to 5 Business Days Express Delivery – 1-2 Business Days
*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia.

How can I track my order?

Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $150.

Can I exchange an item?

If you have simply changed your mind, or have received one of our products as a gift and would like to exchange it for something else, please email info@phile.com.au or click here to let us know. Don't forget to make sure to include your order number if possible. Please note you have 30 days from purchase to let us know about any changes.

Do you ship internationally?

For other orders, international shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.
Zone 1 – New Zealand can take 3-5 days.
Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.
Zone 3 – Rest of the World can take up to 14 days.

How can I pay?

We accept the following: Visa, Mastercard, American Express credit and debit cards, PayPal and Afterpay. All prices on our site are stated in Australian dollars (AUD).

Are my payments secure?

We take credit card security very seriously. All transactions on this website are processed using EWAY, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.

Can I pay with Afterpay?

Yes we offer Afterpay, with a minimum spend of $150.00

I need my order urgently, what should I do?

We offer express shipping for domestic orders for a flat fee of $15. If opting for monogramming, this will take up to 5 business days - this is in addition to our shipping time estimates. Selecting the express shipping option will not affect monogramming times. See our Delivery & Returns page for more specific shipping estimates based on your location.

How can I make changes to my order? 

As we use a third party warehouse to distribute our orders, it is very difficult to change any details about your order once it has been made. Please take care when placing your order to avoid disappointment.

What should I do if there is something wrong with my order? 

If you see any information on your order confirmation that is incorrect, please email us via info@phile.com.au at your earliest convenience. If you have received the wrong item or if something is missing from your order, please email us immediately (on the above email address) so we can rectify our error. Please refer to our Terms page for conditions of purchase.

The product I want is on pre-order or sold out, what does this mean?

Please select the notify me when available option on the product page you wish to be notified about. That way we can keep you up to date with our latest shipment arrivals.

My order is a gift, how can I include a gift message?

Unfortunately we no longer offer personalised gift messages as we are using a third party warehouse to fulfil our orders.

How do I clean my item? 

We have detailed instructions for how to care for your product here. If you can't find the specific information you are looking for, please reach out to us on info@phile.com.au and we'll do our best to assist.

Do you offer discounts on your products? 

As a business, we go to great lengths to ensure that we are using ethical manufacturers who only source the best natural and recycled materials, while also maintaining transparency and fair trade practices. We don’t buy bulk to avoid waste, further impacting our costs. Furthermore, we believe regular discounting hurts our retailers as well as our own reputation. For these reasons, we don’t take part in popular sales events. 

If you are a retailer looking to wholesale Philé, please apply for a wholesale account here.

For a list of all our stockists Australia wide please see here.

If you are interested in becoming a Phile stockist, please click here.

Personalise your Cashmere baby blankets with the gift of monogramming see product page and follow the steps.

Read here to see how it works.