. When will I receive my order?

PHILE offers two domestic shipping options depending on when you wish to receive your
order. All orders are processed by PHILE within 48 hours under normal circumstances.
Standard delivery is complimentary for orders over AUD150 delivered within Australia.
Standard delivery – Up to 5 Business Days Express Delivery – 1-2 Business Days
*Delivery times are based on Metro area, allow for an extra 1–2 business days for regional areas and Western Australia.

. How can I track my order?

Orders are sent via Australia Post with full accessible tracking. Include your mobile number during checkout to receive regular notifications via SMS. PHILE offers complimentary shipping for orders over AUD $150.

. Can I exchange an item?

If you have simply changed your mind, or have received one of our products as a gift and would like to exchange it for something else, please email info@phile.com.au or click here to let us know. Don't forget to make sure to include your order number if possible. Please note you have 30 days from purchase to let us know about any changes.

. Do you ship internationally?

For other orders, international shipping is a flat-rate of $50, and available for countries worldwide. Orders are shipped with Australia Post, with zoning determining delivery estimates.
Zone 1 – New Zealand can take 3-5 days.
Zone 2 – Asia, Western Europe, North America and the Pacific can take between 3-10 days.
Zone 3 – Rest of the World can take up to 14 days.

. How can I pay?

We accept the following: Visa, Mastercard, American Express credit and debit cards, PayPal and Afterpay. All prices on our site are stated in Australian dollars (AUD).

. Are my payments secure?

We take credit card security very seriously. All transactions on this website are processed using EWAY, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.

. Can I pay with afterpay?

Yes we offer afterpay, with a minimum spend of $150.00

. I need my order urgently, what should I do?

We do our best to get your personalised products to you as quickly as we can. Please bear in mind that all our monogramming is done by hand and takes up to 5 business days to complete. See Shipping, Exchange & Returns to find out how long our courier service estimate based on where you live.

. How can I make changes to my order? 

You have 30 days from purchase to make any changes to an order.

Please click here to let us know about any changes you would like to make to an existing order.

. What should I do if there is something wrong with my order? 

If you see any information on your order confirmation that is incorrect, please feel free to email us at info@phile.com.au or click here so that we can update the information prior to dispatching your order to you. If you received the wrong item, or if something is not quite right with your order, please email us straight away at info@phile.com.au and we will sort it out for you as a matter of urgency. Please refer to our terms and conditions page for conditions of purchase.

. The product I want is on pre-order or sold out, what does this mean?

Please select the notify me when available option on the product page you wish to be notified about. That way we can keep you update to date with our latest shipment arrivals.

.  My order is a gift, how can I include a gift message?

Please email us at info@phile.com.au to let us know about extra details you would like added to your order don't forget to include your order number to help us make these changes as quick as possible.

We've uncomplicated baby shopping. Our color palette is classic. Our fabrics are ethically sourced and natural - cashmere, organic cotton and flax linen. And our designs are designed to last a lifetime.

. How do I take care of my Phile Products? 

If you need to know more about to take care of your Phile products everything you need to know is right here 

. Do you offer discounts on your products? 

If you are interested in a bulk corporate order please contact us at info@phile.com.au and someone from our team will be able to assist. 

For a list of all our stockists Australia wide please see here

Interested in becoming a Phile stockist, please click here

Personalise your Cashmere baby blankets with the gift of monogramming see product page and follow the steps.

Read here to see how it works.